Terms and Conditions
Each pottery piece is made by hand and is therefore unique and may include slight variations in glaze finish or other surface embellishment. Style availability for pottery pieces is on a first-come, first served basis and there is no guarantee your favorite style will be repeated. Please contact me if you would like me to make an item that is no longer available.
o All functional pottery that has been designed for a food-related purpose is food safe and can be washed in the dishwasher. Having said that, hand-washing your hand made pottery will reduce any likelihood of damage.
o I am not responsible for damage or loss due to dropping or otherwise mistreating of any pottery pieces. In general, care should be taken to not shock your pottery piece with dramatic temperature changes – going from freezer to oven, putting directly on a fire or stove-top element, pouring in boiling water, etc. – as this can result in your piece cracking.
o The volume of a mug or tumbler is measured full to the rim for easy comparison. If you are looking for a specific capacity, I suggest filling a similar mug to the rim and measuring its volume and base your choice upon that.
o Every effort is made to accurately represent colors in each listing; however, actual color may vary slightly on your screen due to technology settings.
· Shipping
o Packaging: I use a mix of new and second hand boxes and materials to package my pieces for shipment.
o Shipper: Included shipping is for USPS. Contact me prior to your purchase if you would like me to use a different shipper. Cost of any rate adjustment may be applied to your order.
o Domestic: unless noted otherwise, prices in the shop include domestic US shipping via USPS.
o Timing: orders are processed twice a week. I use my judgement to determine the most cost-effective and efficient rate option to get your package safely to you. If you have a deadline for receipt, please let me know, and I will work with you to make that happen, however additional shipping costs may be assessed.
o Local orders: If you are in or near New Braunfels, TX, I would be happy to arrange for pick-up/drop off of your order. Please select the “Pick Up From Studio” option when placing the order.
o Please be sure that your shipping address is correct when using automated payment methods like PayPal. I ship to the address that comes through. I have had incidents where a package went to an old address on file and was returned to me. If this does happen the customer will be responsible for any additional shipping to get the package to its correct address.
o Gifts: If your purchase is a gift that you would like shipped directly to its recipient, please let me know so that I can remove the prices from the packing slip.
Items damaged during transport:
o Please contact me within 3 days of delivery if any part of your order is damaged during shipping. All items are carefully and adequately packaged to survive transportation; however, some packages receive rough handling during their journey. You will be asked to provide photographs of the damaged item(s) and packaging for insurance purposes and to retain it all in case it needs to be inspected for the claim. I will work with you to refund or replace, as you prefer.
o Please photograph the condition of the box before opening the box in order to preserve the right to file a claim for damages. Please photograph the pottery as it sits in the box. Then inspect it for damages. All claims for shipping damage must be received within three days of delivery
· Exchange or Returns
o Returns and exchanges are available for regularly priced items. Contact me within 14 days of delivery and ship items back within 30 days of delivery.
o I do not accept returns or exchanges on items purchased on sale or custom/personalized work.
o Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellations of non-custom orders are available until your order has shipped.